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Category: User Research


Data Informed Design

By kristintolentino on July 02nd, 2024

We’ve all experienced the frustration of navigating through a government website, desperately trying to locate the right link or form amidst a sea of information. Whether it’s fulfilling our civic duties, filing documents, or simply seeking new resources, the process can often feel like an uphill battle—overwhelming, inefficient, and downright frustrating. If only there was […]



What is User Research and Why Should it be a Part of Your Process?

By Burgundy James on July 02nd, 2024

In my role as a researcher, I often see projects begin by immediately developing a solution before truly understanding the problem, and whom we need to solve it for. User research can help define your target audience, and provide them with an outcome that meets their needs, with less focus on “checking off” a list […]




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