Category: User Research

End of Summer Dev Updates

Hello again! The GIC team is engaged in an important internal debate, agonizing over a hotly-contested issue: Is it actually summer until September 22 as the calendar says, or do Labor Day and the start of school mark the real beginning of fall? Our team is split into devoted camps of those who are still […]

September 6, 2024

Designing a New Header & Footer

Previous iterations of the Delaware State Common Look and Feel (CLF) provided a consistent header and footer for state agency websites to use, such as the ones on this webpage. Our new version of the CLF is called Lighthouse. Lighthouse represents a comprehensive design system that will unify even more elements of state websites. This […]

August 5, 2024

Data Informed Design

We’ve all experienced the frustration of navigating through a government website, desperately trying to locate the right link or form amidst a sea of information. Whether it’s fulfilling our civic duties, filing documents, or simply seeking new resources, the process can often feel like an uphill battle—overwhelming, inefficient, and downright frustrating. If only there was […]

July 2, 2024

What is User Research and Why Should it be a Part of Your Process?

In my role as a researcher, I often see projects begin by immediately developing a solution before truly understanding the problem, and whom we need to solve it for. User research can help define your target audience, and provide them with an outcome that meets their needs, with less focus on “checking off” a list […]