OKTA WordPress Guide

Please use this page as a guide to access the WordPress admin dashboard using OKTA Single Sign On (SSO)

Those with Delaware.gov Email Addresses

Accessing the WordPress admin dashboard with a delaware.gov email address.

Please follow the below steps if you are a state employee and/or and use a state delaware.gov email address.

In your browser, go to the id.delaware.gov website and enter your login credentials.

Once you login – You should see the applications you have access to in the APPS section. Here you should see the “My.Delaware.gov” application. Click that app which will login to OKTA SSO my.delaware.gov

Now access the WordPress admin dashboard using the URL on the same browser. For example, yoursitename.delaware.gov/wp-admin

Non-State Employees or Citizen Accounts

Accessing the WordPress admin dashboard using non delaware.gov email address.

Please follow the below steps if you are using a non-state email address.

Note: If you are not a State employee or using a non State email address, then you will be getting an email from OKTA. Please follow the email instructions to activate and setup your account.

Open the WordPress admin URL that you have access to. For example: yoursite.delaware.gov/wp-admin

You will be redirected to the OKTA Single Sign On (SSO)

https://my.delaware.gov login page.

sso login page — View of the Single Sign On (SSO) login page

After login, you should be redirected to your WordPress Admin dashboard.

If you experience any issues, please reach out to GIC using the following OKTA Issue Report Form

Common Questions:

403 App Not assigned

If you see a 403 App Not Assigned error, please clear your browser cache and cookies. Once your browser cache and cookies are clear, close and reopen your browser, then try to login again accessing the admin dashboard.

How do you clear your browser cache and cookies? View this how-to link, https://its.uiowa.edu/support/article/719 or you can reach out to us for support.

I logged in to my.delaware.gov, but I’m not seeing any apps

You will not see any apps once you login to my.delaware.gov when accessing the WordPress admin dashboard. You just have to open a new tab on the same browser and access the URL, yoursite.delaware.gov/wp-admin for example, to access admin dashboard.

View of my.delaware.gov account with no apps added to the dashboard.

Access policy Error

This is an intermittent error that may occur. Refreshing the page again should take you back to the admin dashboard screen.

Request rejected Error

If you receive a Requested URL Rejected error, similar to the image below, please reach out to GIC for support. Include your support ID within your request. GIC will work with DTI to get the exception added using the support ID provided.