The Government Information Center (GIC) works closely with executive, technical and communication staff within state agencies to develop well-designed, up-to-date and useful online information. The GIC offers the latest in web, information design, and video storytelling to better equip government agencies to serve their users and the public.
Web Design & Development
Through projects like the new delaware.govOpens in new window state portal and the statewide Common Look and Feel (CLF) initiative, the GIC helps state agencies stay on the cutting edge of web design.
The GIC staff works with agencies to rethink, redesign, and maintain their websites. Recent projects include the award-winning Open Data PortalOpens in new window, the national award-winning Business First Steps websiteOpens in new window, the Delaware Courts website and Department of Services for Children, Youth & Their Families website. Opens in new window, and Governor John Carney’s official website. View all of our recent projects.
Graphic Design / Branding
One of the GIC’s goals is to reduce friction between government and citizens by helping agencies communicate more effectively with the public. Graphics can take complex information and make it immediately understandable.
We are only accepting creative briefs and requests from PIOs, so please reach out to your agency PIO to find out more details. If you are a PIO, you can place a graphics/branding request through our Graphics Request form. Remember, projects must have an intended audience of the public (not just internal-facing), and we ask for sufficient lead time to ensure we can meet your deadline.
Video & Livestream Production
Video is a vibrant and dynamic way to tell Delaware’s stories. State Government is increasingly reaching people though live and produced videos distributed online.
We are only accepting creative briefs and requests from PIOs, so please reach out to your agency PIO to find out more details. If you are a PIO, and need more information, please contact us to learn about our request process. Remember, projects must have an intended audience of the public (not just internal-facing), and we need sufficient lead time in order to take on projects.
The GIC manages the delaware.gov web portal which serves as a simple, single-source of information about and for Delaware state government. The portal is an entry point for general information and users are led to the best sources of information at a variety of state agency websites.
Common Look & Feel
The GIC, in concert with the Department of Technology and Information (DTI) publishes a standard for a Common Look & Feel for state agency websites that provides a familiar, standard design and presentation approach for state agencies. This gives citizens an official and predictable interface with state government online.
Assistance to Delaware Residents
We serve as a primary contact for Delawareans seeking information and direction to state services. The GIC provides an online contact form to stay in touch with the public.
Government information must be available to all, regardless of ability. Websites should be designed to provide equal access to information and functionality. The GIC assists agencies in designing their sites for accessibility. We try to meet and exceed the WAVE Web Accessibility Evaluation Tool standard for all websites we launch, and we are striving to meet or exceed WCAG guidelines across our sites in partnership with state agencies.
View more on the Accessibility Central page.
Training & Workshops
GIC offers customized training for state agencies and municipality clients on maintaining websites, WordPress, social media, web content, and best practices. Please contact us to get started.
We encourage our clients to conduct user-focused and design-thinking research, perform a content inventory, and remedy content issues before kicking off a redesign project. Here are some tools we like to use:
- Usability.gov Tools
- Best Practices in Digital Government Transformation – on GitHub Opens in new window
- Content Guide Opens in new window from 18F, within GSA.gov
- Digital Services Playbook Opens in new window
- Methods Opens in new window from 18F, within GSA.gov
The GIC manages the centralized news server, News.Delaware.gov. State agency Public Information Officers (PIO), community relations staff, or webmasters can request access via their ISO to GIC to post news releases to News.Delaware.gov.
Public Meeting Calendar
Agency Staff can learn more about Public Meeting Calendar here.
More than ever Delawareans connect with state government through social media. The GIC manages Delaware.gov social media accounts across multiple platforms and collaborates with other state agencies to promote their messages on social media.
Open Data Portal
The Delaware Open Data PortalOpens in new window is a statewide effort to publish public data in a centralized, easy to use website. Data is available in machine readable formats (CSV, Excel, XML, API), and we encourage developers and community members to build applications using the portal.
GIC has a seat on the Open Data Council Opens in new window, a statewide board that directs the Open Data Portal. The Director of the GIC co-chairs the Council.
Interested in publishing data in the portal? Agencies should reach out to the Open Data Council Opens in new windowto prioritize data publication.
The GIC and the Delaware Public Archives work together to develop a web archive of State of Delaware websites. You can view the previous elected official websites, or view the entire archive collection through the WayBack Machine.